Frequently asked questions

Yes. SetURent is multi-tenant by design. Every account's properties, tenants, and bills are scoped so no landlord can ever see or touch another's data.

You can pick a plan and keep going without losing any data. No card is required to start the trial, and you'll get a reminder before it ends.

Aadhaar, rent agreements, ID proof, passport, PAN, or anything else under Other. PDFs, images, and Word files up to 20 MB each are supported, uploaded straight from your browser, and every document is searchable from one Documents page.

SetURent is a responsive web app that works well on phones and tablets, and it can be installed to your home screen from your browser. A dedicated mobile app is on the roadmap.

Each property is a shop or a house, with its own monthly rent. Tenants are attached to a property, and one account can hold as many properties and tenants as your plan allows.

Yes. There is no bulk import today, so you add each property and tenant from a short form, then generate bills. The spreadsheet guide shows where every column of your sheet goes.

There is no permanent free plan. Every account starts with a 14-day free trial, with no card needed, and then you pick a plan.

Your data lives in SetURent's own database and object storage, kept separate for each account. You can ask us to delete your account and its data at any time by emailing [email protected].

Yes. Press Ctrl+K, or Cmd+K on a Mac, from any page to search properties, tenants, rent bills, water bills, and payments in one box.

Only if you bill tenants for water usage. It adds meter management and water bill generation to any plan for a small monthly fee. Skip it if you only manage rent.

Move up a plan, or add extra properties (₹49 per property a month) and extra document storage (₹2 per file a month) to the plan you have. If you need more tenants than your plan allows, move up a plan or get in touch about Business.

Yes, at any time. Switching to annual billing applies the discount immediately; switching back to monthly takes effect at your next renewal.

Yes. Automated reminders, rent agreement renewals, and yearly rent increase tracking are included on every plan at no extra charge. Because messages go through your own SMS, WhatsApp, or webhook provider, any gateway fees are between you and them.

No. SetURent records the payments you receive against each bill, in cash or online, with an optional reference such as a UPI transaction ID. It does not move money between you and your tenants. Card payments inside SetURent are only for your own subscription and are handled by Razorpay.

Record the part payment against the bill. The bill becomes Partial, the balance updates everywhere, and it stays in Rent Dues until the rest is recorded and it turns Paid.

Each tenant can have a rent due day of the month. If you leave it empty, rent bills fall due on the 5th.

You create rules such as 3 days before rent is due, 30 days before a rent agreement renews, or a receipt message as soon as a payment is recorded, choose who gets the message, and pick a channel. SetURent doesn't resell messaging: you connect your own SMS or WhatsApp gateway, or a webhook to Zapier, Make, n8n, or Slack. Preview the message and send a test before going live. Each reminder is sent only once.

Yes. On each tenant you can record a renewal date and a yearly increase percentage. Renewals and increases coming due are flagged on the tenants list, and reminders can go out ahead of time. Increases are never applied automatically: when one is due, you review the suggested new rent and apply it in one click.

Rent bills, water bills, and receipts are generated from editable HTML templates and printed straight from your browser, on paper sizes from 58mm rolls to A4. No separate PDF tool needed.

Yes, on the Pro plan. Team members get role-based permissions, so you control exactly what each person can view or change, all still scoped to your account only.

Yes. Record the deposit amount and date on the tenant. When the tenant leaves, record the move-out with the amount refunded and the refund date, and the tenant moves to your Past list.

Yes. Settings has a switch for generating rent bills automatically. With it off, use Generate This Month on the Rent Bills page whenever you are ready to bill.

Yes. On the Reports page, Export CSV downloads every completed payment in the date range you choose, with the tenant, property, and bill month on each row. It is available on every plan.

Revenue and collection for any date range. Every plan gets the basic reports and the Insights page. The Pro plan adds the payment breakdown and the collection trend over time.

Access is set per section, such as Properties, Tenants, Payments, Reports, and Settings, at four levels: none, view, manage, or full. Team members are available on the Pro plan.