Privacy Policy

This policy explains how SetURent handles personal information when you visit seturent.com or use the SetURent app at app.seturent.com. It covers landlords and the team members they invite, and visitors to this website.

If you are a tenant whose details a landlord has entered into SetURent, your landlord decides what is stored and why. See Tenant information below.

• Account details: your name, email address, and a hashed password. We never store your password in readable form.
• What you add to the app: properties, tenants, rent and water bills, payments, meter readings, print templates, and settings, including any tenant details and documents you choose to upload.
• Reminder settings: the rules and channels you set up, including the addresses of the SMS, WhatsApp, or webhook services you connect, and a log of each reminder sent, failed, or skipped.
• Sign-in and security records: for each login session, the device, IP address, and last active time, plus an audit log of changes made in your account.
• Billing details: your plan, billing cycle, payment status, and identifiers from Razorpay. Card and bank details are handled by Razorpay and are not stored by SetURent.
• Messages you send us: what you write in the contact form or in an email to us, with your name and email address.

Landlords use SetURent to keep records about their own tenants. These can include names, contact details, rent and payment history, and identity documents such as Aadhaar, PAN, or passport copies. The landlord decides what to store and is responsible for having the right to store it. SetURent processes this information on the landlord's behalf, only to provide the service.

We do not use tenant information for our own purposes and we do not contact tenants ourselves. Reminders reach tenants only through the messaging services their landlord has connected.

If you are a tenant and want to see, correct, or delete your information, please ask your landlord first. You can also write to us and we will help route the request.

• To provide and secure the service: billing, reminders, documents, reports, and team access.
• To take and manage subscription payments.
• To send service emails such as trial, payment, and account notices. These are transactional, not marketing.
• To reply to your messages and give support.
• To fix bugs, investigate abuse, and keep the service reliable.

We do not sell personal information, and we do not use it for advertising.

We use a small number of service providers to run SetURent. Each processes data only to provide its service to us.

• Razorpay processes subscription payments.
• Resend delivers our service emails and the messages sent through our contact form.
• Hosting and object storage providers run our servers and hold the database and uploaded documents.
• The messaging services you connect (SMS, WhatsApp, or webhook) receive reminders at your instruction, under your own account with them. Their terms and privacy policies apply.

We may disclose information if the law requires it, or to protect the rights and safety of our users and the service.

This website does not use advertising or analytics cookies. It stores one preference in your browser: your light or dark theme choice.

The app keeps your sign-in token in your browser's local storage so you stay signed in until you sign out or the session ends.

We keep account and business data while your account is active. Activity logs, such as the audit log and the reminder delivery log, are kept for about a year by default and may then be deleted.

You can ask us to delete your account and its data by writing to [email protected]. We may keep limited records where the law requires it, such as billing records.

Each account's data is isolated from every other account's, passwords are hashed, sessions can be reviewed and ended, and changes are recorded in an audit log. The Security page explains this in more detail.

No system is perfectly secure, so please use a strong, unique password and keep your login private.

You can ask to access, correct, or delete the personal information we hold about you, or to raise a concern about how it is handled. Indian data protection law, including the Digital Personal Data Protection Act, 2023, gives you rights over your personal data and we aim to honour them.

Write to [email protected] with the subject "Privacy request". We will reply as soon as we can and within the time the law allows. The same address is our contact for privacy grievances.

SetURent is for adults running a rental business. It is not directed at children, and we do not knowingly collect information from them.

If we change this policy in a way that matters, we will update the date at the top and, where appropriate, tell you by email or in the app.

Questions about this policy? Email [email protected] or use the contact form.